Warning About Fraudulent WhatsApp Messages
Dear Guests,
Your safety and trust are very important to us. Fraudsters are increasingly contacting hotel guests via WhatsApp with fake messages that claim to come from hotels. To help you recognise such messages, we have put together the most important information for you here.
What we never do
We never send any of the following via WhatsApp:
- Payment requests
- Requests to confirm your booking
- Links asking you to enter credit card or bank details
How to recognise fake messages
- You are put under time pressure, e.g. “Your booking will be cancelled if you do not confirm within 24 hours.”
- You are asked to open a link and enter personal or payment details.
- The message may contain genuine booking details. Even this is no proof that it comes from us.
What you should do
- Do not click on any links in the message.
- Do not share any personal or payment details.
- Block and report the sender in WhatsApp.
- Then delete the message.
We are very much looking forward to the coming winter and to welcoming you back to Lech soon!
Warm regards,
Caroline Kennedy and Team
